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HELP FROM MOBILE BAY HARLEY-DAVIDSON

Local H-D Dealership Comes to the Rescue

By Rogue with photos by Cat
6/10/2018


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If your bike starts to act up, immediately pull to the right toward the emergency lane, if at all possible.
If your bike starts to act up, immediately pull to the right toward the emergency lane, if at all possible.


  
On Tuesday June 5th 2018, I was riding to New Orleans with my friends Cat and Dobe, and while on the 1-10 bridge just before the tunnel in Mobile my motorcycle quit running.

I was able to get it off to the left side of the road which had a very narrow breakdown lane. Cat, a veteran, pulled in behind me on her pink Softail.

As I checked the motorcycle, I suspected the problem to be in the fuel tank. I would not be able to fix it in the narrow gap next to a fast-moving lane.



Luckily a state road ranger showed up quick and stopped traffic, so I could push the motorcycle to the right breakdown lane. The emergency lane is wider on the right but still a very dangerous place to be.



While I was working on the motorcycle Cat contacted HOG DELUXE a program with Road America, which is a service that is supposed to help if I have a problem while traveling.



Some of these systems work like a champ, some don't.  This one did not work as well as it should have. They sent out a flatbed who took forever to get there, and when they arrived, they did not have the proper equipment to load my motorcycle.



Cat contacted Mobile Bay Harley-Davidson. They sent out a truck and trailer immediately.

It arrived quickly and the motorcycle was loaded with ease. When we got to the dealer ship they had a crew waiting for us. Arthur Van Erman, the service advisor, already had Neil Carter the service technician on standby.

I explained to him what had happened and that I had installed a new fuel filter prior to the trip. My testing indicated a problem in the tank.

Neil took the bike into the work area and found one of the hoses in the tank had come off. He quickly repaired the problem and we were back on the road within an hour.
 
Here's a diagram of what's inside the tank. Part 1 fits in the hose and connects to the nipple. Pretty cool and usually works well.
Here's a diagram of what's inside the tank. Part 1 fits in the hose and connects to the nipple. Pretty cool and usually works well.


 
I was very impressed and thankful for how they responded. Not only did they get us safely away from a dangerous situation on the highway but also how I was treated once we got to the dealership.



If you are ever in the area, I suggest you stop and see them at 3260 Pleasant Valley Road in Mobile AL 36606

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